Pv13 Privacy Policy — Malaysian User Data Protection
This Privacy Policy explains how pv13 collects, uses, stores, and protects the personal information of users on our platform. We are committed to upholding your privacy to a high standard, in line with best data protection practices in Malaysia.
Last updated: 2026. This policy applies to all pv13 users in Malaysia.
Privacy Policy Contents
- Information We Collect
- How We Use Your Information
- Cookies & Tracking
- Storage & Security
- Sharing with Third Parties
- User Rights & Contact Us
1. Information We Collect
When you register and use the pv13 platform, we collect various categories of information to ensure our services run smoothly and securely. The information collected includes:
Account Information
During registration, you will be required to provide your full name, email address, phone number, date of birth, and identification details for identity verification. This information is used to manage your account and ensure that only eligible users can access the platform.
Payment Information
To process deposits and withdrawals in Malaysian Ringgit (RM), we collect information related to your chosen payment method — such as the bank account holder name, account number, or e-wallet details. We do not store full credit or debit card numbers on our servers. All financial transactions are processed through encrypted payment channels.
Device & Browser Data
We automatically collect technical information when you access the platform, including device type, operating system, browser type, IP address, and access log data. This information is used to diagnose technical issues, verify login session security, and improve the overall user experience.
Platform Usage Data
Pv13 records your in-platform activity, including games accessed, bets placed, session duration, and interactions with specific features. This data is used to improve the platform, personalise promotional recommendations, and monitor unusual activity for security purposes.
Our Privacy Commitment
- Data is never sold to third parties
- Encryption on all MYR transactions
- Data access restricted to authorised staff only
- Users may request data deletion
- Policy updated periodically
2. How We Use Your Information
Your personal information is used to create, verify, and manage your pv13 account, including identity verification processes and account issue resolution.
Payment details are used solely to process MYR deposits and withdrawals, and to verify the legitimacy of every financial transaction carried out on the platform.
Log data and device information are analysed to detect unauthorised access, fraudulent activity, or suspicious usage patterns in order to protect all users.
Your contact information is used to send important account notifications, respond to support enquiries, and keep you informed of any changes to terms or policies that affect you.
Anonymised usage data is used to understand user behaviour, identify popular features, and make better platform development decisions for Malaysian users.
3. Cookies & Tracking Technologies
Pv13 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use three main types of cookies:
- Functional Cookies: Required to keep the platform functioning properly, including maintaining your login session and saving your language preferences.
- Analytical Cookies: Helps us understand how users interact with the platform, which pages are visited most frequently, and where users encounter technical issues.
- Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.
You can manage your cookie preferences through your browser. However, disabling functional cookies may affect your overall experience on the platform.
4. Data Storage & Security
Pv13 user data is stored on servers protected by strict technical security measures. All sensitive information — including passwords and payment details — is encrypted using industry-standard encryption protocols before being stored.
Access to user data is granted only to pv13 staff who require it to perform their job duties, and all staff are bound by strict confidentiality agreements.
We retain your data for as long as your account remains active or as needed to provide our services. After account closure, we will keep any information required to comply with applicable legal or financial regulations before securely deleting it.
5. Sharing Information with Third Parties
Pv13 does not sell, rent, or distribute users' personal information to third parties for marketing or commercial purposes. However, there are limited situations where we may need to share information:
- Payment Processors: Required payment details are shared with approved payment service providers to process MYR deposit and withdrawal transactions. All such providers are bound by data confidentiality agreements.
- Legal Requirements: We may disclose user information to the relevant authorities where required by Malaysian law, court order, or to prevent unlawful activity.
- Technical Service Providers: Third-party technical infrastructure providers who assist in operating the platform may have limited access to user data, subject to strict confidentiality agreements.
6. User Rights, Policy Changes & Contact Us
As a pv13 user, you have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal information we hold about you.
- Right to Rectification: You may request corrections to any inaccurate or outdated information through your account settings or by contacting support.
- Right to Erasure: You may request the deletion of your personal data, subject to any legal obligations that may require us to retain certain records.
Pv13 reserves the right to update this Privacy Policy at any time. Significant changes will be communicated via in-platform notifications or the email address you registered with.
For any privacy-related enquiries or to exercise your data rights, contact us at: [email protected]
Your Data Is Safe With Us
If you have any questions about how pv13 handles your personal information, or would like to find out more about our platform, we're here to help.
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